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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

What should I do now...?

2 replies

oneofeach2010 · 07/12/2013 16:46

First problem purchaser.

Listed auction item as collection only. Winning bid, lived at the other end of the country to me. I asked when she would like to collect it. Replied that they didn't realise it was collection only, would I post it. I agreed. This was all last Sunday (1st Dec).

Tuesday I sent her an invoice with a revised price including P&P, she still hasn't paid and it is Saturday now, nearly a full week since she won the item.

Do I have to escalate it as a non-payment? How do I do this, this is the first time I've ever had a problem on eBay!?

Thank you.

OP posts:
SandyDilbert · 07/12/2013 18:00

yep open a non payment dispute to get your fees back & close in 4 days then you can relist or do a second chance offer

lljkk · 08/12/2013 10:55

You go to Ebay resolution centre & follow instructions there to file an unpaid item dispute. Be polite to your bidder at all times, they may still pay up.

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