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Original poster

My item as described but buyer not happy

4 replies

blurredlines · 08/09/2013 22:27

Hello
Sold a mini boden jumper last week. Buyer has decided she doesn't like it and wants to return as it too old for her dd to wear. I listed the item as used but in perfect condition however she's changed her mind and is looking for a refund. Where do I stand?

OP posts:
GemmaTeller · 08/09/2013 22:29

Dont refund her till she's returned it by recorded delivery.

Original poster
blurredlines · 08/09/2013 22:30

Do I have to refund her though? She's just told me her dd had worn the jumper today!

OP posts:
cerealqueen · 09/09/2013 21:43

Do you have a returns policy? If you don't accept returns then you don't have to.

SoupDragon · 09/09/2013 21:45

If her DD has worn the item, she has accepted it IMO. I wouldn't refund her.

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