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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Can you leave feedback after opening a case?

6 replies

thismousebites · 13/08/2013 20:25

Thats it really. If I open a case against a seller can I leave feedback and can they leave feedback?

OP posts:
LilyBossom · 13/08/2013 20:41

yes you can. But they can't leave you a neg, and if they leave a neg statement on a pos rating for you ebay will remove it if you ask them. Is it a not as described case?

thismousebites · 13/08/2013 21:56

Yes not as described.
Seller has agreed to refund me but apparently I have to pay to return recorded delivery so she states

OP posts:
sarahtigh · 13/08/2013 22:12

it is correct that is ebay rules unless you return tracked she may not receive and not have to refund, ebay will refund you if you provide tracking info

your original postal costs must be refunded but your return costs are optional

sarahtigh · 13/08/2013 22:12

i would not leave feedback before you get the refund

lljkk · 14/08/2013 08:29

You must return using tracked delivery or Ebay will rule in favour of seller (found this out to my cost). You get to leave f/back regardless.

thismousebites · 15/08/2013 11:36

Thanks.

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