What shall I do with this damaged item? I can fix it but should I get eBay involved?

[delegate521]

I received an item yesterday that is damaged - it's a Monsoon dress that's missing quite a lot of sequins on the strap. It didn't have any defects in the listing, and it was expensive (£10 plus £4.50 P&P - actual postage was £2.30... grr...) so I was expecting an item in excellent condition.

I've contacted her to ask for a partial refund, as I wouldn't have bought it had I known it wasn't perfect! (it's for a wedding so it needs to be just right). She's refused and asked me to send it back - but 4yo DD has seen it, and loves it, and I could repair it if I can hunt down matching sequins - so what do I do? Let it go or take it up with eBay to get my partial refund?

ebay won't grant a partial refund, so either open a case to get a full return and refund or accept it. You can of course leave appropriate feedback and stars.

Thanks Lily! So they won't do a partial refund? That's a pity... apart from the missing sequins (about 4cm worth on the strap) the dress is gorgeous, and DD is totally in love with it! Guess I'll just have to suck it up and leave feedback... what would be acceptable? P&P marked down, obviously, and what would be a good comment to leave? I don' want her to leave bad FB for me!

she can't leave you neg feedback and if she leaves a bad comment on a pos rating ebay will remove it if you ask them

I would probably leave a neg and say; item not as described, damaged - sequins missing, disappointed. P&P overcharged too.

or suchlike. And if you want stars to count as low you have to mark them at 1 or 2 - leaving them blank doesn't count as a low rating.

Done - thanks Lily...