I sold an item , sent it standard 2nd class. The buyer took 6 days to pay which was strange as they bid in the dying minutes.
I marked it sent and heard nothing back but left feedback after a week saying thanks , hoping this would prompt them to leave feedback.
After 12 days I got an email saying it hadn't arrived and did I have any idea when it would . I replied I didn't know as it wasn't tracked but if she doesn't receive it I will refund or she can open a case with eBay for non receipt.
Two days later I had no response so emailed again to ask if she had received yet and that to reassure her I have checked my proof of postage and postcode correct , I never had any response so I could only assume she had received it.
At the weekend I get my first ever neg saying never received item ! Had this account since 2004 and I am completely genuine. I messaged her saying she never responded so I had to assume she had received , I also fully refunded her and went through ebays retraction of feedback request.
She is now saying she sent emails and had them but she only ever sent the one and I have that and my 2 emails to her saved. My gut is she didn't want the item so is lying but I have always been polite. I just want my 100% feedback to return. Is there anything else I can do , do I deserve it even though I can't control Royal Mail if she is genuine ? She has 100% and 400+ trans .