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If you buy or sell items on eBay, you will find tips and advice on this forum.

Picked up an pushchair on Weds and it didn't come with everything in listing

7 replies

NannyMcphee12 · 20/07/2013 22:54

Stupid me didn't check properly!!

The item was meant to come with a raincover but there's not a raincover with the pushchair.

I message the seller on Weds night & heard nothing back

What do I do next?

OP posts:
LilyBossom · 20/07/2013 23:17

There really isn't much you can do - I guess you paid cash?

NannyMcphee12 · 20/07/2013 23:25

No the woman wanted PayPal so I paid PayPal. She refused to deal with cash although I explained why.

OP posts:
LilyBossom · 20/07/2013 23:30

well if you open a not as described case you would need to return tracked for a refund, ebay won't grant a partial refund for the cost of the cover

silly seller accepting paypal for a collected item btw.

You can of course leave appropriate feedback and stars.

janey223 · 21/07/2013 00:06

Over a raincover I'd probably just leave bad feedback as you'd need to pay to return it Hmm

NannyMcphee12 · 21/07/2013 01:11

That's what I thought, thanks all

OP posts:
jendot · 22/07/2013 08:17

Open a dispute with eBay and ask for the cost of the rain cover or the option to collect the rain cover as resolution. I would call her bluff and say that if she is not prepared to resolve then you will be returning the item for a refund ( if you were to return the item then you MUST get her to sign to say she has received it back in sent condition and take a witness with you).
You should have checked on pickup....BUT she should have included the items listed,
I would try to fight it...but would be aware that depending on the integrity of the seller it may not get me anywhere.

LilyBossom · 22/07/2013 08:56

no sorry that is wrong, taking the item back and getting a witness to sign means absolutely nothing. You would need to return via a courier who gives online proof of delivery for a refund. Anything else is worthless. And opening a not as described case asking for the cost of the rain cover won't work either, ebay will not force her to give a partial refund.

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