I've been selling off a few bits and pieces of my old maternity clothes and newborn stuff on eBay without a hitch, but now I'm stuck. I have only put UK shipping on all my items as this is fairly new to me and wanted to keep it simple.
A dress sold for £1.99 with P&P £3 (Royal Mail 2nd class, UK). Only the buyer is in Russia. I contacted her to ask if she had a UK postal address and she replied no. She hasn't paid yet, so I explained again that the listing says 'Ships to: UK', and that I could post to Russia but it would cost £15 (airmail, signed for). I asked her to confirm whether she still wanted the dress (and I'd then amend the P&P and send invoice) or if she didn't want to pay £15 postage she should cancel the purchase. The auction closed on Friday night, and I haven't heard since. Is there any way I can cancel the sale if she doesn't respond? I'm on 100% feedback at the moment, don't want her leaving me negative feedback! Thanks for any advice