Have you ever claimed from Royal Mail?

[childcarehell]

I sent an item recorded, long story short it ended up somewhere else entirely.

RM originally wanted the ebay number for a claim, but now they say they want the original purchase receipt. I haven't kept this, it's years old. Has anyone been in this boat?

I have claimed for 2 lost RM items before. The items weren't sent recorded - I just had proof of postage.

Their claim forms must have changed as I only provided the eBay listing details - not original receipts. I did print off the full eBay final selling page though, and this was accepted by RM.

Perhaps their policy has changed though?

If it's recorded they will definitely want the original receipt. There is also a time limit on claims.

Yes, I have. It wasn't eBay related and it took over a month but I got the full amount back. I didn't have a receipt but I did have a delivery that accompanied the item (a disc of hi res photos in a plastic jewel case).

I take it you have proof that they delivered to the wrong address? Persevere and they should refund you.

Their tracking recorded the item as delivered from a sorting office that is neither near me or the intended recipient and the signature they provided as proof of delivery is a squiggle with some random letters printed.

I don't have a receipt for it, it was purchased secondhand, I sent them the listing but now they have requested the original receipt.

Sorry, I misunderstood which receipt they wanted.

I run a business so it is slightly different. RM will only refund the amount it cost me to purchase the item and not the amount I sold it for as I sell new items. i.e. they are refunding the value of the item.

In a secondhand item, the value is what somebody wants to pay for it.

We have recently had a claim in for some second hand toys we were selling. As you now cannot buy these, they were worth a lot more than the purchase price to a collector. RM refunded the amount the buyer paid for them, and we didn't have to prove purchase cost.

Print out the invoice from Ebay and send that with a covering letter explaining.

yeah i had this too, are you sure they know its an ebay item? its usually just a print out or copy of the sold page or the invoice page, that you send off to RM with the proof of postage receipt.

if the item you sold was new with / without tags they expect receipt a credit card staement bank statement will also do

second hand good of high value like antiques a proper valuation but that would be for items above 1-2K otherwise as stated above a collectable is worth what someone pays so ebay sold page should do