item not received ..

[Ra88]

I sold an item on ebay for £20 and posted via RM , 10 days ago. Buyer has said they have not received the item , i have POP and will make a claim but i have never done this before, will RM refund the full amount it was sold for if i give copies of the listing etc?

thanks

Yes they will refund the value of the item and the postage.

thank you