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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Original poster

I bought an item on ebay....

16 replies

waitingforgodot · 06/01/2013 20:00

and now seller says she has lost it.
So, do I complain to paypal or ebay? This has never happened to me before!

OP posts:
fergoose · 06/01/2013 20:16

have they refunded you?

You can open a case with ebay or paypal - you can also report the non performing seller. Did it sell too cheaply I wonder? Have they relisted at a higher price?

lljkk · 06/01/2013 20:24

Has she grovelled in her apology?
I keep thinking this will happen to me, I have a huge pile of stuff i'm selling and the odds that something will disappear (down back of radiator?!) seems high.
there are loads of ways to complain, but concentrate on getting your payment back first.

InLoveWithDavidTennant · 06/01/2013 20:27

yes check to see that they havent relisted it... or going too. i know someone that won a wii bundle really cheap, seller then said it was broken. friend checked their other listings an hour later and they had relisted everything separately (you could tell it was the same items). she took it to ebay and she managed to win and get the wii bundle for the price she won it for.

if she doesnt relist then you need a refund

Tincletoes · 06/01/2013 20:31

Lost it my arse
About as likely as the seller who realised my (admittedly bargain) North Face jacket had a stain on it earlier this year.
I am guessing you got a bargain too? There isn't much you can do apart from ask for your refund, but I can really sympathise.

fergoose · 06/01/2013 20:32

I agree - and leave appropriate feedback and stars. ebay cannot force the seller to send you your item. But make sure you report them for non performance - a strike against their account at least.

Original poster
waitingforgodot · 06/01/2013 20:35

yeah it is annoying. I don't have refund yet but have asked for full refund tonight. Get this-seller said she wasn't sure how to refund because she was new to ebay but she thinks I need to leave feedback first before it will allow her to refund me. Fatal mistake love-that has opened the RAGE in me lol!

OP posts:
fergoose · 06/01/2013 20:36

haha - right ok then. Like you would leave her pos feedback now, and before your refund!

Original poster
waitingforgodot · 06/01/2013 20:36

will she not leave crap feedback for me? I then risk jeopardising my 100% feedback?

OP posts:
fergoose · 06/01/2013 20:37

no she can't

Original poster
waitingforgodot · 06/01/2013 20:38

How come?

OP posts:
seventiesgirl · 06/01/2013 20:40

I've genuinely lost something I was selling on eBay, it can happen. Really pissed off because I twice had non paying buyers for the same item previously grrrr obviously jinxed. Did find a month later....

fergoose · 06/01/2013 20:40

sellers haven't been able to leave neg feedback for buyers for some time now. enables buyers to leave honest feedback without the need for retaliation from the seller.

Original poster
waitingforgodot · 06/01/2013 20:42

Ah thats right fergoose. Thanks for that.

OP posts:
PoohBearsHole · 06/01/2013 20:43

I am always losing things and was pissed off as sold something for a good price on eBay and couldn't flipping find it. 3mnths later I have now found it. Typical,
Good luck and hope the refund is forthcoming, if lost then she needs to refund immediately or should have stopped the sale!

Original poster
waitingforgodot · 06/01/2013 20:44

seventiesgirl-I know stuff will get lost but I have given seller 2 weeks to find it and she hasn't so now thinking she is taking the piss a bit

OP posts:
Original poster
waitingforgodot · 06/01/2013 20:49

reported to paypal-seller refunded as soon as dispute opened. Thanks for all your help!

OP posts:
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