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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Original poster

Bought a fake item...

15 replies

BlackSwan · 02/01/2013 20:49

Looked real in pictures, but in the flesh it is 100% fake. What should I do? How do I go about returning it for a refund? At what point do you alert Ebay?
HEPL

OP posts:
fergoose · 02/01/2013 20:52

have you contacted the seller? - if not do that first

if no joy open not as described dispute in the resolution centre in ebay, return with signature to seller to prove delivery then ebay will refund you in full. You will just have to bear the cost of the return, unless the seller is decent to give you return costs back too.

diddiehunter · 02/01/2013 20:53

if you think its fake and the seller stated that its real then contact ebay straight away!

Original poster
BlackSwan · 02/01/2013 21:01

Contacted them, but only just now. Thanks for the advice. If I don't get agreement to refund me in full I will report to Ebay. He has until tomorrow.

OP posts:
fergoose · 02/01/2013 21:03

and return with proof of delivery too - not just proof of dispatch.

Original poster
BlackSwan · 02/01/2013 21:06

Yes definitely. Feel like such a fool.

OP posts:
fergoose · 02/01/2013 21:09

why? how were you meant to know they were selling fakes.

Make sure you leave appropriate feedback and stars too once it is finished - warn other buyers, etc.

Ohhelpohnoitsa · 02/01/2013 21:10

This reply has been deleted

Message withdrawn at poster's request.

Ponders · 02/01/2013 21:23

I had this with a pair of Nike hi-tops - when I messaged the seller to say they were clearly fake (had labels saying made in China/Vietnam/somewhere else on tongue/inside shoe/on box) he fell over himself to refund every penny (including my return postage)

still wonder if I should have reported him to ebay as well Blush

Original poster
BlackSwan · 02/01/2013 21:28

I will leave feedback. And may report regardless, but what do they do about it? Do they ever shut down fake sellers?

OP posts:
Bugsylugs · 02/01/2013 21:32

Ebay have a fake policy I think. I tried to sell a kids tacksuit which I am absolutely sure is real gift from USA. Kept having messages saying I could not list it they do not allow fakes, item would be withdrawn and account could be suspended. So I recommend contacting ebay if no joy with seller

buttercrumble · 02/01/2013 21:41

I bought a fake chloe handbag once. I sent the seller a firm but polite message and she refunded my money. I stated that i would be reporting her, but it never came to that......

Original poster
BlackSwan · 02/01/2013 22:25

Once bitten... I won't be bidding for a long time...

OP posts:
fergoose · 02/01/2013 23:11

well - don't let one unscrupulous seller put you off. Some items are prone to be fakes, designer clothing and footwear is one.

diddiehunter · 03/01/2013 14:00

Usually, if its too good to be true, it probably is! Somerhing so cheap its a steal....then ur probs being stolen from yourself! Ebay is a pretty safe site and u get full support from ebay. Safest auctionsite around id say! Wink

Ponders · 03/01/2013 14:06

my fake Nikes weren't even cheap!

well, they were £60, maybe they'd have been more in an official Nike shop but similar ones in a local shop - different colours - were £60 too

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