Rude buyer wants "recompense"

[SilverSixpence]

I sold an item last week, the buyer sent a friend to collect it and about 24 hours later sent a message saying she was very unhappy with the condition and it was not worth what she had paid. I offered a refund if she returned it (it's a vintage item) but she said it wasn't worth her time or money to return it and was quite rude in her message saying it was "knackered" asking for some recompense. I said i could give her £5 or she could return it. Her last message was "just send the £5".

I can't leave her bad feedback and don't want her to leave me bad feedback either but am quite cross! Is there anything I can do?

Btw, I would have been happy to have given her the money (and will do anyway) but her attitude was appalling!

Sod that! How rude!!!

Don't bother sending her anything, monetary or otherwise.

If it's not worth her time or money returning it then she can keep it and STFU.

no return no refund - it was cash wasn't it btw?

This happened to my mum she gave the buyer a partial refund and they in turn put it straight back on eBay and sold it for far more than they originally paid.

Hm maybe I shouldn't be so nice! Would it be better to open a dispute and offer a refund that way? Then if she doesn't want to send it back it will be her problem?

Fergoose it was PayPal not cash (if that's what you mean?)

you should never take paypal for collected item - they could file not received and get all of their money refunded.

Thanks for the tip - will bear that in mind next time!

Report her.