Hi this does not happen to me often but when it does, it seems to be for more expensive items. I wonder if there should be an eBay hall of shame??? I had one person say they never received an item (after I raised a case against them for not paying). They bid for £19 for a Braun thermometer yet all other items I sent seemed to get where they needed to go. Refunded the item but noted they had fairly positive feedback but eBay had deleted about 8 or so bits of feedback which seemed Suss to me!!!!!!!!!!!! Why does eBay delete such feedback?