So furious!

[YourHandInMyHand]

Bought a Doctor Who series 7 boxset as a treat for us to watch over the xmas school hols - came in the post today and it is a shitty counterfeit copy!! So glad I took it out of the shrink wrap to check. Have emailed the seller. They have lots of feedback and 99.9% positive! How can this be?? Are buyers happy to pay full whack for a rubbish copy?? Or is there somehow a way the buyer is getting around people leaving negative feedback?

It's not the first time this has happened either! Last time I got an instant refund. I thought with the huge positive feedback this seller had that I'd be okay - apparently not!

Hope I get money back as can't afford to buy it twice and me and DS were really looking forward to having this and watching it together.

what a shit :-( send an email to seller saying you want a full refund & if no response, open a case against them. seller doesnt have to repay your return postage but as they have misled you would be worth asking if they will or if they will let you bin. good luck.

Didn't realise that about the postage costs!

I have messaged him/her and said I want a full refund. Hope they do reply and refund. Grrr.....

open not as described and tick box marked other and write in next to it refund then hopefully you will get a no fault refund without the need for a return

You can also surely report them. It's illegal to sell counterfeit copies.

When I got a fake copy last year I reported the seller, will have to google though as can't remember how I did it. Want my refund first, THEN will report through appropriate avenue. I didn't go through "not as described" when I messaged, think I went through "other". I will give it 24 hours and then if no response and refund will do it that way fergoose.

Still don't get how they can have such good feedback. Thousands of feedbacks and 99.9% positive. Really?!?!?

Yay got a refund.

No message back, just a refund through paypal. So relieved to get money back.