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Negative feedback after I won a Paypal dispute

4 replies

Autumnalgold · 20/11/2012 18:23

Have received untrue and nasty feedback from a buyer, despite him having started a Paypal dispute and the having decided in my favour (because I had proof of attempted Royal Mail delivery etc etc).

Really wish Ebay would not allow feedback from either party when there has been a dispute. My 100% positive feedback is now sullied and I have done nothing wrong.

OP posts:
fergoose · 20/11/2012 18:28

if it mentions paypal it can be removed - what does it say?

Autumnalgold · 20/11/2012 18:31

Thanks fergoose, doesn't mention Paypal but includes words 'Ebay refused to refund'. I have reported it to Ebay and asked them to delete on this basis as I understand feedback isn't allowed to mention a dispute. Just don't understand why they allow feedback after a dispute - it's so likely the unsuccessful party is going to say something horrible

OP posts:
VIX1980 · 20/11/2012 19:34

I may be completely wrong, but say you went to leave feedback for this buyer, does it now not come up with a chance to report the buyer and explain why? is this what you mean you have done or just reported in general.

Sorry if im stating the obvious, my friend reported and had bad feedback removed from her account so good luck Smile

Autumnalgold · 20/11/2012 20:03

Thanks VIX. Yes I have specifically reported the feedback. From what I have read though, even if Ebay remove the actual feedback comments, the 'negative' rating still stands.

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