For those not familiar with it the short version is I sold a top and the buyer claimed itwas stained, made lots of strange comments (eg it needed disinfecting, she was going to put it in a street bin as did not want it with her own refuse). She then claimed ot have sent it back and asked for £4.50 postage.
Anyway - I refunded and opened a cancellation request for the transaction which she did not respond to so I closed the case in order to claim fees A few days later I got a message asking why I'd not refunded her the £4.50 postage which I responded to saying top had not arrived with me and to claim compensation from royal mail and heard nothing
I've now received the following message
You are clearly lying about not receiving the top back. I sent it ages ago its had plenty of time to arrive. If I don't receive my £4.50 within the next 48 hours I will take an action in the small claims court against you and you will be liable for my costs as well I will also be claiming for the disappointment caused to my little girl who was really looking forward to receiving the top and has been very upset ever since your refund goes no where near compensating her for her distress at the very least you should have provided another top as I suggested at the time. YOU HAVE 48 HOURS THE CLOCK IS TICKING
What the hell do I reply to this one? She's clearly bonkers.
Eyes up bottle of wine on the side 