Item in awful condition but refund being held by Paypal

[Figgyroll]

I bought a PS3 game for my DS2 which was described as "Brand New" - it cost in the region of £10. When it arrived it was in such dreadful condition we couldn't believe our eyes - scratches all over and huge smudges. Obviously it wouldn't play. I messaged the buyer within minutes saying how unhappy we were as well as disappointed. To her credit she organised a refund almost immediately.

That was on Tuesday but the refund is showing on my Paypal account as follows:-

Paypal has placed a temporary hold while we're reviewing it.

Does anyone know what that means? I've never had to ask for a refund before so is this normal or is it an indication of something I should be worrying about?

bank transfer was the method of payment? They do hold refunds sometimes for a few hours, other times for 3 or 4 days in my experience - so frustrating for you I know, but nothing to worry about.

Thank you fergoose, it sounds like it's normal practice then and nothing to worry about.

yes it is - just flipping annoying :)