Paypal statuses - Has this refund been sorted now?

[CaptainHetty]

Probably going to sound like an idiot now but I want to make sure I've refunded it properly!

I sold a few xbox games a while ago. This particular buyer took 2 weeks to pay and I posted the day after she sent payment. She contacted me later to say it hadn't turned up - fair enough, I've no reason to disbelieve her, so I asked her to wait until the following Monday (3 days, making it 2 weeks) and if it hadn't turned up to let me know and I'd issue a full refund straight away. She never contacted me so I assumed it had been delivered.

This morning she'd opened a dispute, saying she contacted me and I never responded I did, I've got the messages in my eBay account, but that's by the by. I followed the steps to issue the refund I'd offered her nearly 2 weeks ago anyway.

I've never had to do this before so the status things are confusing me somewhat. I've got 'Temporary hold for buyer dispute' which now says 'removed' and where I've issued the refund 'Update from' 'reversal' and 'cancelled'. Under details it says 'You have sent £7.03 GBP to eBay Buyer Dispute with PayPal'.

Has it gone through now? DO I have to wait for her to claim it or am I all sorted? Can't be arsed with all this hassle at the moment to be honest :o

If you refunded correctly the case should have been closed

Did you actually click on the payment in paypal and scroll down and hit refund, or have you sent her a separate payment for her refund. If you have paid her rather than refunded, she could be refunded twice.

I followed the links it gave me on the case, it said if I clicked continue I was agreeing to issue a refund, but I don't know if that means it's already been done or if I have to go to her payment in my history and refund it manually, or if it's automatic. It wasn't very clear :)

Can you log into paypal itself and locate her payment there, if it has been refunded correctly it will me marked as such there.

Ah brilliant, found it! All sorted. Thanks very much, I'm obviously not cut out for this eBay selling stuff :o

No don't say that about yourself! Make sure you claim for the lost item with Royal Mail too.