Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Bought iPhone but 'not as described' - what should I ask for?

2 replies

oopslateagain · 03/09/2012 18:52

I won an iPhone 3gs for £168. I specifically looked for one which stated 'no cracks' on the case as they are prone to cracking around the charging port. In the Q&A, someone had asked the seller if there were cracks and he specifically said "no cracks". Well, it arrived, and there are two cracks either side of the charging port.

I messaged the seller, he said he had not seen any cracks and asked me to send a photo of the base of the phone. I have replied saying that the largest crack is actually visible in the photo he put on his listing - I had thought it was a reflection.

I'm happy with the phone - I have set it up and it is fine. I don't want the hassle of returning it and having to set up a new phone, but I'm not happy at receiving a phone with damage I was specifically trying to avoid.

I am thinking of asking him for a £20 refund, to buy a new back and get someone to replace it for me - there is a shop locally that will do the work. Would that be reasonable? I haven't suggested it yet - I'm waiting for him to reply to my first message about the photo.

OP posts:
oopslateagain · 04/09/2012 13:27

Well, just to update - he has offered £20 and I've accepted. Gave him 5* feedback as he seemed honest about not noticing the crack and offered the refund with no quibbles.

OP posts:
getmeoutofthismadhouse · 09/09/2012 19:05

My OH sold a 3gs with this problem to his mate who then tried selling it on in a local selling shop who refused to buy it with the 2 cracks either side of the port , they said they wouldn't touch phones with this problem due to the guarantee. He got £40 for it elsewhere in the end. I would send the phone back , you have paid an awful lot for a phone you may never be able to sell on .

New posts on this thread. Refresh page
Swipe left for the next trending thread