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Original poster

Why do ebay assume I am selling a fake? and REMOVE my listing! How can I sort this out?

23 replies

WoodlandHills · 31/08/2012 08:14

Am very reluctantly selling a high value designer item (a handbag). I listed it last night and within 2 hours Ebay had removed the listing, saying along the lines of they think its fake. I am fuming! It is not a fake and I clearly state on my ad that I have all the relevant documentation that proves it is genuine, and put pictures of the said documentation on my ad, I really can't do anymore to prove it.

Yet there are several other items similar to mine, which have been "allowed" to remain Confused

Not sure what to do, but I badly need to sell this item, I need the money sadly as had some bad news work-wise yesterday :(

OP posts:
WhenDoISleep · 31/08/2012 08:16

Have you contacted eBay help to see if they can advise why it was removed?

Have you sold much on eBay before?

LaurieFairyCake · 31/08/2012 08:18

It must be because they have a longer selling history.

LineRunner · 31/08/2012 14:20

Sounds like a competitor might have reported it, which would be petty. I would contact Customer Service and argue your case and offer to email them detailed pictures of your documentation.

How's your account status and selling history?

I would also think about trying to sell it via Facebook, Gumtree, Ebid, number 2 aution site, ETSY etc. Ebay aren't the only game in town - although of course the 'traffic' is high.

Original poster
WoodlandHills · 31/08/2012 15:41

Oh this really is complete bullshit now, I re listed it and the same thing happened. So I rang Ebay customer services and they have told me that I need to contact Chanel (the bag is a Chanel) and, apparently, Chanel then need to contact Ebay to verify that my bag is real Hmm I can't even find a UK contact number / email for Chanel...the nearest Chanel shop to me is in france!

That will take forever and I need it gone asap ffs. I had dozens of watchers wihin minutes of listing, I know it would sell as I am letting it go for probably less than its worth.

My ebay history is 100% excellent but I only have a rating of about 70, and approximately half of that is from buying rather than selling, not sure whether that makes a difference?

Thanks for the advice, will try the other sites as well, see what happens.

OP posts:
LineRunner · 31/08/2012 16:08

70 feedbacks is fine! I would say that your short time on ebay shows just what a huge interest there is in a really good Chanel bag, so please don't underprice yourself.

Toughasoldboots · 31/08/2012 16:14

This reply has been deleted

Message withdrawn at poster's request.

Original poster
WoodlandHills · 31/08/2012 16:32

Thanks linerunner

It has really annoyed me, I am an honest, genuine person, who has always bought and sold honestly and Ebay have made plenty of money off me, and now they are making me feel like some kind of criminal, I am sad to be even in the position to have to sell the bag anyway :(

I just don't understand why other sellers similar bags are allowed to remain, they may be fakes for all I or Ebay know.

Tough asoldboots, where is the purse forum, is that on the Ebay community forums? Or is that something separate from Ebay?

OP posts:
Toughasoldboots · 31/08/2012 16:34

This reply has been deleted

Message withdrawn at poster's request.

Original poster
WoodlandHills · 31/08/2012 20:57

Thank you, will have a look

OP posts:
KateSpade · 31/08/2012 22:33

What kind of Chanel Bag is it out of Interest?

Original poster
WoodlandHills · 01/09/2012 11:35

Its a medium classic flap, like, rectangular shaped, I don't know the name / "model" of it exactly Blush I was given it as a present.

OP posts:
KateSpade · 02/09/2012 15:21

How much are you after?

It is my dream to own a Chanel Bag...

Original poster
WoodlandHills · 03/09/2012 11:15

Kate, shall I PM you some pics and you can make me an offer?

I am honestly not sure what its worth!

OP posts:
HalleLouja · 05/09/2012 13:12

Have a look at completed auctions on ebay. That will tell you how much the handbag is worth.

KateSpade · 05/09/2012 22:08

Yes Please!

Original poster
WoodlandHills · 06/09/2012 18:55

Sorry kate only just saw this!! Will pm you some pics later. If I can work out how to do it

OP posts:
LaurieFairyCake · 06/09/2012 18:59

What colour is it??

Original poster
WoodlandHills · 06/09/2012 19:02

Its black

OP posts:
BikeRunSki · 06/09/2012 19:16

This happened to me when I listed a child's Timberland T shirt!

wellwisher · 09/09/2012 13:55

You need to do a bit more research if you're going to get a decent price for something like that! At least go on Chanel's website to find out exactly what the design is called.

Are you in the UK? There's a Chanel store in London.

mirpuppet · 09/09/2012 17:26

If the bag is of high value it might be worth getting a bag reseller to sell it for you as they will get a higher price. Look on the purseforum.com and people will be able to give info a selling a designer bag.

Pinot · 09/09/2012 19:00

Surely the documentation that came with it would detail the design number and details?? My Burberry came with all manner of documentation and I would assume all genuine designer items are the same.

Sorry but that sounds alarm bells to me. And an amazing gift - Chanel bags are near four figures.

SaraBellumHertz · 09/09/2012 19:08

I don't have a Chanel but I do have a several mulberry s and a couple of jimmy choos along with a Chloe a Marc Jacobs and a burberry. Other than the receipt and a sort of fact/care card none of them came with paperwork and they were purchased direct from the jimmy choo/mulberry etc store and net a porter.

I don't know what sort of paperwork you can be expected to have. I have heard good things about the purse forum so would check that out.

If its a 2.55 I'd be interested.....

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