Sudden outbreak of stupid buyers even though I have revised the listing, grr!

[solidgoldbrass]

I'm selling an ebook. I always stated in the description that it was an ebook, sold 30 or more with no problems, all of a sudden I am getting whiny buyers going 'But I thought it was a paperback.' So I have revised the listing to put in big flashing letters at the top of the item description this is an EBOOK! Not a paperback! and am getting twice the amount of whiny buyers.
What's the matter with the silly sods?

There's no helping thick people. Fact.

what is an ebook?

[thick emoticon]

It's a file that I email to them, they can then read it on their phones/Kindles/computers, even. I wrote the book so it's mine to do as I like with (in case anyone is going to start...). I do sell actual paperbacks as well, and have even listed this particular title separately as a paperback, but unfortunately I have to charge a lot more as I don't have copies in stock and do it POD.

ebooks aren't permitted if they are sent digitally, you can only sell an ebook if you post it on a CD.

Why is that? It seems a bit daft to me.

no idea - maybe because they want proof of delivery of a tangible item.

pages.ebay.co.uk/help/sell/selling-digital-items.html

Ah. I have been selling it for over 30 days as an email., should I cross my fingers and carry on, or should I amend the listing to state it will be sent on a CD to buyers? And if I do that, will I be able to get away with upping the price a little to cover postage costs?

Although, as fergoose says, ebooks should be delivered by post and not electronically. I do feel your pain with daft buyers.

I had one this week enquire about some socks I was selling:
Buyer "I am trying to buy the red socks on your listing but Ebay won't let me - can you help?"
Me "Unfortunately as the listing menu states, the red ones are sold out now, only the blue or green colours are available"
Buyer " Ok thanks. If I buy a blue or green pair can you send me the red ones instead?"
Me Bangs head against brick wall and blocks buyer.

Well the risk is if someone reports you then listings will be ended.

You could up the price for P&P costs certainly.

thanks, SGB

I do struggle with this new-fangled technology stuff

80sbabe, ROFL at your buyer