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If you buy or sell items on eBay, you will find tips and advice on this forum.

Buyer is trying 2 tell me they had 2 pay an extra £4.50 at the post office

8 replies

roomoo · 01/08/2012 14:28

Ive sold clothing on eBay, the winner has just messaged me saying they have sent the items back as the post office wanted an extra 4.50 for them 2 release the parcel.

Does this sound right.

OP posts:
fergoose · 01/08/2012 15:32

well if the postage fell off maybe - how much did you pay to send it. there is a handling charge also. Ask them to send you a photo of the parcel/card which shows the fee to be paid?

roomoo · 01/08/2012 15:37

I need 2 dig my receipt out, think it was more than the 3.00 postage I charged though.

Just this has never happened before & I'm bit of an eBay novice Sad

OP posts:
fergoose · 01/08/2012 16:54

I would presume the postage label fell off - the label was printed and stuck on at the post office? some labels do fall off mail bags apparently

roomoo · 01/08/2012 17:11

Yeh it was stuck on. So best bet is 2 refund the winners money? Will I need 2 pay my end when it gets back 2 me?

Sorry 4 the questions & thank you for helping Smile

OP posts:
fergoose · 01/08/2012 17:38

yes refund the cost they had to pay from their paypal payment - why will you need to pay your end, are they sending the item back or are they keeping it?

roomoo · 01/08/2012 17:47

No sending it back.

Thought because they where asked 2 pay maybe I would have 2 also

OP posts:
fergoose · 01/08/2012 17:50

oh I see - well do not refund them anything until you have received it back first of all. Are they just not collecting it then or have they had to pay postage to return it to you.

roomoo · 01/08/2012 17:54

I think she told them 2 send it back 2 me.

So I guess that would mean I'd have 2 pay my end Hmm

I get really confused with eBay if things ain't straight forward Sad

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