Buyer is trying 2 tell me they had 2 pay an extra £4.50 at the post office

[roomoo]

Ive sold clothing on eBay, the winner has just messaged me saying they have sent the items back as the post office wanted an extra 4.50 for them 2 release the parcel.

Does this sound right.

well if the postage fell off maybe - how much did you pay to send it. there is a handling charge also. Ask them to send you a photo of the parcel/card which shows the fee to be paid?

I need 2 dig my receipt out, think it was more than the 3.00 postage I charged though.

Just this has never happened before & I'm bit of an eBay novice

I would presume the postage label fell off - the label was printed and stuck on at the post office? some labels do fall off mail bags apparently

Yeh it was stuck on. So best bet is 2 refund the winners money? Will I need 2 pay my end when it gets back 2 me?

Sorry 4 the questions & thank you for helping

yes refund the cost they had to pay from their paypal payment - why will you need to pay your end, are they sending the item back or are they keeping it?

No sending it back.

Thought because they where asked 2 pay maybe I would have 2 also

oh I see - well do not refund them anything until you have received it back first of all. Are they just not collecting it then or have they had to pay postage to return it to you.

I think she told them 2 send it back 2 me.

So I guess that would mean I'd have 2 pay my end

I get really confused with eBay if things ain't straight forward