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If you buy or sell items on eBay, you will find tips and advice on this forum.

Seller not giving me full refund, and threatening giving me neg fb.

9 replies

Onadietcolabreak · 21/07/2012 13:24

I brought some chicken hatching eggs, which were advertised as fresh and fertile. I have now discovered they were neither fresh and partially incubated, resulting in leaking smelly useless eggs after placing in my incubator after a few hours.
I have been left with 3 utterly distraught children, this was there summer hol project and a rather smelly house < boak>

After several curtious email on my side, he has accused me a lying and even when I offered him photographic evidence, he said, I would just falsify!

I think I'm in my rights to recive a full refund, and have offered to accept cost of polistirine casing, that he said cost him £1! Even offered that we split the difference of the postage. But no.

I have said I would open a dispute and he has said eBay will side with him.

His ad said returns accepted, but. Can't send exploded rottern eggs in the post, and I don't think I should have to pay to send the casing back. He did offer to replace the eggs, but I don't want to end up it the same situ and said, I must stump up another £5.90 for p&p, which as time a tight, I can't afford.

He has told me I'm not as knowledgable as him.

I feel as he has not provided what he advertised, and this is his fault.

Should I accept a partial refund and that would mean I can't replace with another sellers product or should I open a case?

He is threatening to give me bad feedback, but won't tell me on what grounds.
Mine is 100% pos and his is only 96% positive.

OP posts:
queenebay · 21/07/2012 13:29

He cannot give you neg feedback so he is talking through his arse. Open a dispute, be precise and clear and 99% of the time ebay will side with the buyer1

DontEatTheVolesKids · 21/07/2012 13:37

I think distance selling regs are such that he is within his rights to offer you replacement eggs, but should not be extra postage for you.
Otherwise he is talking tripe, afaik.
Given breakdown in relations I suggest do what Queene said.
Feedback threats are against Ebay regs, btw, it's unacceptable abuse he could get into hot water for. Don't delete the msg where he said he'd do that.

thisisyesterday · 21/07/2012 13:38

agree, he can't give negative so that's not an issue.

open a case.
ebay normally want you to return items, and quite frankly I would! regardless of how gross it is.
you will have to pay the return postage tohugh unfortunately

Onadietcolabreak · 21/07/2012 13:52

I asked him to clarify why he said about negivitve feed back, he said, he is fed up with my email, he has better things to do with his time, and oddly, I have moved the goal posts ( think that refers to when the 1st egg when bad, he offered to replace that one, but with no mention of postage cost to me, but then the others did, and I said I didn't want them)

I was only trying to resolve this, not sure why I'm in the wrong :/

OP posts:
Onadietcolabreak · 21/07/2012 13:56

Also, shall I open dispute in eBay or PayPal or both? I've never even complained before.

OP posts:
yousankmybattleship · 21/07/2012 13:57

Sellers can't leave negative feedback for buyers so he's making empty threats. Defo open a case against him. He sounds horrible.

worrywortisworrying · 21/07/2012 13:59

Ignore him and open a case. If you paid by paypal, you will get your money back.

ken0eddie0kennedy · 21/07/2012 14:06

Don't talk to him any more. Just contact eBay from here - He's obviously not going to budge an inch so let eBay do the work for you know, it's what it's there for!

fergoose · 21/07/2012 15:16

open a dispute with eBay not paypal - where it states what you want as a resolution tick the box marked other and write in next to it 'refund' - this should mean you can get a full refund without the need for return.

And in the meantime ignore - and leave appropriate feedback and stars once all is over

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