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If you buy or sell items on eBay, you will find tips and advice on this forum.

I just want my money back

5 replies

griphook · 03/07/2012 22:29

I won a gro egg, paid within the hour via PayPal. Waited and waited, contacted seller 3 times and got no response so took up a complaint as soon as possible with eBay. A week later Ive had a response saying the item has been sent.

I don't won't the item any more as its too late I just want my money. I have said this to the seller but am being ignored again. What do I do now? Any suggestions how I get my money back?

OP posts:
fergoose · 03/07/2012 23:01

escalate in the resolution centre on day 8 and then eBay should refund you. If the parcel arrives refuse it and don't sign for it.

griphook · 03/07/2012 23:18

How do I escalate in the resolution centre. I did open a case, and after six days was sent a message saying item sent. So sent a message saying too late want my money and am now being ignored. What should I do now? Sorry not had any probs before so not sure

OP posts:
fergoose · 04/07/2012 07:56

in the resolution centre when you click on the case itself it will have an option to escalate to customer support. This will be available on day 8 I think? So if it isn't there yet you will have to wait a bit longer.

Morph2 · 04/07/2012 23:29

in original listing how long did it say it would take the seller to post (some private sellers are only able to post a couple of times a week) and by what method is it being posted.

If buyer was posting and 3-5 days by 2nd class its not unreasonable that you haven't received after 6 days.

griphook · 06/07/2012 09:04

Thanks got money back,

Morph, i meant it took 6 days to responses to my email asking if item was sent as it was 4 days after the expected last date of delivery. Thanks though

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