I sold some clothes on eBay about a month ago. One item sold for 99p plus postage so total was £3.49. It was the last of my items to sell so I left the £3.49 in my PayPal account. The item hasn't turned up. The buyer originally contacted me and I confirmed the date I sent it. Then I chased them up but they said they hadn't received it and were hoping if would turn up that week. I then got a message the next week saying it hadn't arrived. I forgot to respond for a couple of days so the buyer opened a case.
It's told me I need to issue a refund by 26th June. I went on to do it today but I'm really struggling. The £3.49 in my account is frozen due to dispute. I tried to add funds to my PayPal but I need to verify my bank account. That's going to take 2-3 days then it says it take 5-7 days to add funds. I thought I could just do it using my debit card but apparently not. I've messaged the buyer to explain this but had no response. What do I do? What happens if I don't give the refund by the date given?