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Collection no shows - ARRGH!!

12 replies

fruityoatybar · 09/06/2012 19:41

I have just started selling some items on ebay. I have sold 3 items this week for Collection only. One buyer (1!)got immediately in touch & asked to pick it up that same evening (Thurs). She didn't show up. There was no email to apologise or re-arrange so I emailed her yesterday & asked her if she was still interested. She apologised & said it was awkward to get to me on public transport & could she pick it today. She would email me to let me know she was on her way. Again she didn't turn up & no email. I am very annoyed - I can understand if she was having difficulties travelling to me but it's the lack of communication & consideration that is getting to me. Now do I chase her again or just wait until Monday when I can open a non payment dispute?

I am having no luck as another buyer (2!) who arranged collection for today has not turned up either - no email.

Tell me that all ebayers can't be this bad! I having someone else (3!)pick up a buggy tomorrow & I want it out of my hair.

OP posts:
UKSky · 09/06/2012 20:09

I'd contact once more and advise that if the item is not paid for and collected by xxx date you will open a non payment dispute with ebay.

To stop this happening in the future you could request payment by PayPal prior to collection.

fergoose · 09/06/2012 20:36

I would just start the dispute to be honest on day 4 - they could say they are coming in a few days and not show again, and keep you waiting again.

And never, ever take paypal for collection items - only ever take cash.

RubberBandit · 09/06/2012 20:38

DO NOT accept Paypal payments for collection items. The buyer can claim that they never received the item (as they have proof of payment but the seller has no proof that the buyer received the item) and get a refund.

Cash on collection only!

fruityoatybar · 09/06/2012 21:12

Arrgh. She has just paid via PayPal! What do I do now? I did say initially that she could pay by PayPalen I changed if to cash only. She hasn't emailed me to rearrange or apologise for not coming today.

OP posts:
fruityoatybar · 09/06/2012 21:19

Apologies for the bad spelling. Dam phone.

OP posts:
RubberBandit · 09/06/2012 21:25

Refund her payment through Paypal and ask her to pay when she collects.

fruityoatybar · 09/06/2012 21:42

She had just messaged me to day she will be here in 10 mins. She was supposed to come at ducking 3 o'clock today.

OP posts:
fruityoatybar · 09/06/2012 21:53

Ducking? Anyway she had picked up.She seemed nice but a bit flaky. Hopefully will be OK.

OP posts:
fergoose · 09/06/2012 22:39

did you refund the paypal and ask for cash?

fruityoatybar · 10/06/2012 07:01

It was too late unfortunately.she only have me a few minutes notice so didn't have time. She signed a receipt though. So hopefully still be OK.

OP posts:
fergoose · 10/06/2012 10:39

a signed receipt will mean nothing if she does a paypal chargeback. How much was it for?

fruityoatybar · 10/06/2012 12:47

It was just a fiver.

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