i won a collection only item on 23/10. I emailed on the 24/10 offering to collect that day then had a reply saying that I could collect either on a Tuesday or thursday evening. I was fine with this but as it was half term last week and a bit awkward, could I collect it this week unless they wanted it collected sooner in which case I'd try and get someone to collect it for me.
I had a message asking for my phone number to discuss collection which I gave and have heard nothing since. I tried to arrange to pick it up Tuesday and today but they haven't replied to my last three emails.
What should I do?