Received a coat today that had the size label cut out and was much smaller than the size it was listed at. As well as this there were a few problems the seller hadn't listed. I have contacted her, told her the coat is not as described and I would like a refund. She has said no probs, send the coat back asap so that she can relist.
Do I need to open a case? I went to, but it mentioned contacting the buyer and trying to sort it with them first. Should I send the coat back and see what happens, open a case only if seller becomes difficult? I know I am entitled to refund of original postage costs but should she pay the return postage?
Sorry about all the questions! Thanks