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2 days on - should I remind winning bidders to pay?

3 replies

teej · 17/05/2011 23:25

OK - so I have 2 items where I invoiced 2 winning bidders 2 days ago; neither has paid as yet. Maybe I've been lucky but I've never encountered this before. Should I send them an email reminder this evening/tomorrow or just wait until the 4 day window to open a non-payer dispute and re-list?
Thanks in advance for your advice!

OP posts:
coansha · 18/05/2011 01:15

God it pisses me off when they do this. I normally put on listing that I require payment within 2 days and collection within a week (if not postable or agreed upon before)I also point out that I will leave neg feedback for time-wasters, it does help but you still get people who drag their feet. I would send them another invoice or email and say that the payment is now required and you would appreciate it for them to settle up asap, don't say you will re list it as it costs you money to do that. I think once the thrill of the auction is over they forget about it, so definitely fire off an email.

fergoose · 18/05/2011 07:15

No I wouldn't fire off an email - I would just wait until day 4 and send the reminder and then open a case if they haven't paid by day 7.

There is no point demanding payment within so many days as you have to wait to open an unpaid dispute. You can't leave buyers negative feedback anyway.

DinosaursHateUnderpants · 18/05/2011 08:02

You can open an unpaid item dispute on day 4 now, you don't need to wait until 7 days. I'd send a reminder today and open a dispute on day 4.

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