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Original poster

Am trying to pay via Paypal and getting error message instead...? Help!

25 replies

BootyMum · 14/05/2011 15:13

Bought a few items this morning on ebay. Went to pay via paypal as usual and when I got to the confirm payment bit I got an error message which read "Sorry, we weren't able to complete your request at this time. If you encounter this message more than once please contact us and we'll do our best to help" Tried a couple more times and kept getting the same message.

I have never had a message like this before, does anyone know what it means? My account is still verified. It is linked to my bank account and also credit card so can't be lack of funds.

I tried the automated answer section and found it pretty unhelpful. It just wanted to tell me how I could change my method of payment. But I want to pay via Paypal and don't know why there is a problem!

I have emailed Paypal to query this. Would prefer not to ring them if possible as I imagine that the call may be quite expensive...

Help please! Does anyone know what this means?

OP posts:
fergoose · 14/05/2011 15:14

clear your cookies - that should sort it. Has done for me in the past.

DirtyMartini · 14/05/2011 15:16

No but the same thing just happened to me two seconds ago, and I think it's maybe the site acting up. CBA calling them - I'll try again later, and have emailed the seller to explain what's up.

I then came on MN to waste time in a different way, not planning to post about this, and saw your post Grin

nickelbabe · 14/05/2011 15:20

I had that last week- it only did it the once though.

if it's happened a couple of times, then contact them like it says...

Original poster
BootyMum · 14/05/2011 15:23

Oooh thanks DirtyMartini. I was hoping it may just be a glitch in the system. I will also try again later then. Thanks for responding to me, I was a little worried that perhaps my account had been hacked into or something [paranoid].

If it hasn't resolved by later today I will try your solution Fergoose - although I would have to get you to tell me how to clear the cookies, I have no idea [technologically challenged].

Thanks for the help guys!

OP posts:
DirtyMartini · 14/05/2011 15:25

You could always Google re clearing cookies. Is easy. Details will depend on your browser.

Original poster
BootyMum · 14/05/2011 15:26

I have contacted Paypal nickel but am waiting for a response. Hoped that MN could put my mind at rest in the meantime.

OP posts:
mummylouise · 14/05/2011 16:05

Have spoke to ebay and they are having a problem.

mummylouise · 14/05/2011 16:07

They suggest waiting about 4 hrs or contacting seller and asking them to issue an invoice through paypal and paying that way.

fergoose · 14/05/2011 16:07

clearing cookies - very easy and straightforward

www.wikihow.com/Clear-Your-Browser%27s-Cookies

may also speed up your pc if you've never done it before

fergoose · 14/05/2011 16:09

ok - I've just had the same error message so it is nothing you are doing.

Try again in a while, am sure will be working normally again soon.

SpotsMumSally · 14/05/2011 16:56

I have had this problem too, Paypal have said it was a known problem and to pay seller via their email address.

fergoose · 14/05/2011 17:06

if you log in at ebay.com instead of ebay.co.uk you can make your payments fine.

SpotsMumSally · 14/05/2011 17:30

It's not working for me through there either. Grrr

fergoose · 14/05/2011 17:58

oh well they are aware of it - am sure will be sorted soon.

mummylouise · 14/05/2011 18:00

i have just messaged the seller and waiting for her to get back to me then i will pay - i have bought a wedding dress, so hope payment system is working soon!!!

brightermornings · 14/05/2011 18:00

I've just managed to pay for my item after having same problem.

mummylouise · 14/05/2011 18:10

have paid!! Looks like they were doing an update on checkout from ebay to paypal.

Original poster
BootyMum · 14/05/2011 18:18

Okay, will try soon too!

If they were doing an update it would have been helpful to give us some notice of it!

OP posts:
Original poster
BootyMum · 14/05/2011 18:33

I've just paid too [finally!] Smile

I agree mummylouise that it looks like they were doing an update as the format and process re payment was different.

Nice of Paypal to let us know!!! [grrr] Angry

OP posts:
SpotsMumSally · 14/05/2011 18:54

All fixed. Yes they must have been updating, it's all vaaary fancy shmancy now. I have made myself look like a right berk to the seller but nevermind.

mummylouise · 14/05/2011 19:22

Spots - so did i, was so scared i wouldn't be able to pay and it was a monsoon wedding dress!!!

Original poster
BootyMum · 14/05/2011 19:45

Congratulations mummylouise! When's the wedding?

OP posts:
mummylouise · 14/05/2011 19:51

well we thought that it would be a spur on the moment type decision - so the dress is for when that happens. does that sound mad. i hate the whole big wedding thing so would rather tell ppl afterwards - but i want a lovely dress to wear and i found it!!!

SpotsMumSally · 14/05/2011 21:23

That's lovely Smile Glad you found a dress.

Original poster
BootyMum · 14/05/2011 22:21

Fab! Smile

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