I sold an item on eBay and got a message from the buyer that it was rather dusty and they are very dissatisfied. I have offered to take it back.and refund, is that right? Do I also pay for the return postage? It's in as new condition, 'designer' brand and sold for a pittance so I would rather have it back than sell it for even less.
There was a bit of dust on it from being washed, static etc which I had brushed off but clearlyi missed some. I stated it was used, is it normal to complain about this? EBay seems more stress than it is worth!