I sold an item on ebay.
The buyer got back to me this morning saying she had recieved it and wasn't happy because of x and also y.
I told her that 'x' was clearly explained on the listing, i was very clear about it and she knew that before it came.
'y' was something i had genuinly forgotten about. In order to be able to clean this item I made a small slit to be able to get it free, you can't see it when in use, it does affect it and without it you couldn't wash it!
But fai enough, i forgot to mention it so I've told her to return it for a full refund and I've apologised alot.
The item is lovely, comes with loads of extras and I sold it really cheap!
But I understand she may not be happy because of the 'slit' (you cant see it when in use) so ive offered a full refund.
She is refusing to send it back because she really likes it but says she is going to go through paypal to get some money back?!?!
I really don't want this to happen because I sold it cheap and could get at least £50 more!
and so would rather have it back and relist it (including the slit) but she is refusing.
What can I do?