Hi, please can someone help - and I do realise that I'm more fortunate than others.
On CMS letters there's a 12 character code, (it starts with 121). Is this a case number or an individual 'parent reference'? Should my reference number be the same as my ex husband's?
My ex (who has a history of underpaying - he rounds it down to the nearest £50 and he completely made up his expenses for seeing the kids) has emailed me a copy of a letter saying that the CMS thinks he might be due a refund. However, the '121' reference in the letter is different to mine and the letter itself doesn't look professionally written (headings not in bold etc).
Additionally, on the CMS portal, my payment schedule and amount hasn't changed.
On the basis of this letter, he underpaid by more than £70 last month. I usually 'take it on the chin' and put up with the underpayments to avoid confrontation and keep the peace, but I'm not willing to do that any more.