Disabling 14713

[Margery80]

Does anyone know if it's possible to disable the 14713 service?
My mum has dementia and keeps ringing 1471 and selecting option 3, (which automatically dials the last number), and is being charged quite a lot of money (around £50) this month alone. Spoke to Talk Talk, (her provider), and it appears they can't do anything about this.

Do you have any POA for your mum?

How would that help

Because if you have financial poa I would assume you might be able to have some agency in this situation on behalf of the parent

Yes I do have poa.

How's it costing £50?

Discover who called you last by dialling 1471 and even call them by pressing 3 to return the call. This service is charged at 20p per call plus your usual call charges.

You can't disable this option. But is she paying for minutes per call? See if you can put her on an anytime calling plan instead.

https://help-centre.talktalk.co.uk/Telephone/Telephone_Add_ons_and_settings/How_much_do_calling_features_cost

@GarlicRound she is repeatedly pressing redial. Some of these calls are being charged at 50p.