Hi all, long story short I have to submit a change of circumstances for my benefits and subsequently change over to universal credit. I have no idea how any of it works so I rang citizens advice, who told me they hold a benefits drop in service every morning 9-12.
Off I went today, got there for 9:15am and I was already ticket number 53 to be seen 🤦🏻♀️
The woman at the desk assured me I would receive help, and advised me to wait.
After 1.5 hours I was ready to pee my pants (32 weeks pregnant), I got up and asked where the toilet was. The woman actually scoffed at me, pulling a face and told me the toilets aren't for public use and I have to leave the centre and walk into the town centre to use those toilets! Everyone in the room was so angry. I am carrying very very large it's hard to miss!
Anyway, I don't expect "special treatment", maybe kindness and understanding. But I wiped my mouth and walked to the toilet and back.
I never got seen till 11:30 only for them to tell me they no longer help with claims/forms and literally gave me a 0800 number to ring. That was it!!!
Complete rant for no reason I just thought it was appalling. They are supposed to be there to help and offer support!
Oh, may as well ask, if anyone knows where abouts will help with universal credit that would be appreciated!