We are on a pre payment meter. Its topped up regularly and we always make a note of how much is on there and what we have added on. It is topped up weekly or fortnightly. Yet we keep getting letters from EON saying we havent topped up and are we ok 🙄 And we arent the only ones.
Friend of mine topped up his pre payment meters a few weeks back and the amounts on them havent moved or changed despite him obviously using the gas and electric so he cant keep track of exactly what has been used and when it will need topping up later on. Obviously people are worrying they will suddenly lose their electric or gas. Has anyone else on here had this and do you know what is going on.