Went to give my meter readings on 30th October, electric was fine but my gas was just a blank screen that wouldn’t light up like usual.
We’ve since spoke to our provider who is having it replaced on in 2 weeks. We have asked and asked about how they will charge us our bills as so far the bill we have had is hugely over estimated, as most are we are barely using the heating. A lot of information online is that they will just use last year estimates (which for us was way higher that what we have used this year). Called and spoke to them and they have confirmed on the phone that they will be able to get a reading once they’ve took the broken meter off, but I’m struggling to see how!
Has anyone had this happen. I’m worried they’ve told me what I want to hear then are going to slap me with a big bill and say well we couldn’t read the meter so had to use last years estimates.
We do have gas, so I’m guessing it could just be the battery but again, advice online is they’ll estimate. Going to ring again to have confirmation from two separate people but honestly, I’m worried as based on last year it could be very costly, something we wouldn’t be able to afford.