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Octopus gas transactions reviewed

4 replies

Svara · 13/04/2022 11:26

Anyone else getting this? Electricity readings are automatically applied and deducted from my account but gas transactions sit for days to be reviewed. Why is this happening?

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dementedpixie · 13/04/2022 11:38

Maybe its because its a more complicated process to get the charges right as its not as straightforward as the electric reading. The gas meter doesn't give kWh units so your reading needs to be converted to kWh to work out what you've used. (I'm just surmising that this is why it takes longer as I've noticed it too)

Octopus gas transactions reviewed
Svara · 13/04/2022 11:57

It's being worked out then the money 'held' while it's reviewed. I would have thought it was all worked out automatically?

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dementedpixie · 13/04/2022 13:25

It's the same on mine. Don't really know why

Svara · 13/04/2022 16:00

Oh OK, glad it's not just mine. Wasn't sure if they didn't believe the readings but most people I know have turned their heating off too.

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