Foof -Apologies in advance for the long post.
I did it all online, I think depending on amount/type of debt they probably make different recommendations and have different solutions.
Our debts are relatively straight forward and with myself being out of work/living circumstances being what they are its mainly a case of debt expenditure being more than our combined income. I have made offers of token payments - the recommendation was for £1, although I have offered a little more.
I've done the leg work with the creditors myself - and have had to stand firm in a couple of cases - not surprisingly some of the companies were reluctant to accept a reduced payment at first, or would, but not what I was offering.
When I explained that I had used payplan most understood what i was referring too and agreed, subject to sight of the budget sheet/letter as I mentioned in my last post. Some of the companies concerned were specific about how long they would accept payments for but would expect a 'review of circumstances' in 6/12 months, and obviously will want full payment when/ if I ever get a job.
This may also sound a little odd - but when completing the budget questionnaire I also included costs of things that we are not paying but should be - i.e transport, food, board money to our parents - whilst we have scraped by without these have been adding to our issues. This was hugely scary as now realised we would have been homeless a longtime ago if we were'nt already living with our Parents, and neither set of parents is particularly well off and still working themselves.
I could add a lot more to this - let me know if you need any more info.