We had tickets for this weekend for a LOndon show. It was booked direct via Disney tickets.
When I phoned up to cancel, I expected to be offered a credit note or further tickets (the website said that was policy for non-stadium events) but I was offered the above 2 options or a refund.
I chose the refund. We will hope to rebook in the New Year, but having the flex to choose exactly what we spend on tickets and not be left with an annoying few pounds of credit that you can’t actually spend in anything useful is good. I was impressed.
The woman on the phone sounded weary. I expressed sympathy that they were probably getting hundreds of cancellations. It’s crap for the industry and for hospitality seeing all the cancellations.
It’s not a fear of getting Covid so much at this point, as not being able to spend Christmas with family.
Aren’t even those not interested in restrictions bothered about that? We’re within 10 days of Christmas now, and if we caught Covid in next couple fo days, our Christmas would be ruined. So we’re prioritising staying clear of people from now, because we really want to be with family.
Or are some people taking the line that if they get Covid, they’ll just attend their family Christmas anyway?