Track and trace calls, do I have to answer?

[Lovemusic33]

Dd1 and I tested positive a few days ago, they called me to ask about dd1's contacts etc.., I then filled the online stuff in for me so they don't have to call. I have had several missed calls on my phone this morning and a answer phone message asking me to answer their calls. I'm busy trying to look after the dcs whilst feeling unwell myself, the phone calls and the emails are getting really annoying. We haven't been in close contact with many people (2 relatives) and can't remember what days we popped to tesco etc.. so there's nothing else to really tell them, the 2 people we were on contact with have tested. I really want to be left alone and not checked up on, dd1 has been quite unwell and when I can I try and get a bit of sleep, I don't want to be woken by them calling me to check I'm OK. Can I just ignore the calls?

When my husband and I were ill with covid last year and the whole family had tested positive, t and t would not stop calling. We answered to start with and answered their questions. But they called separately for all of us and as contacts of each other. It got beyond a joke and they were calling up to 30 times a day. We switched our phones off until we were better in the end. Absolute c*nts.

I was in hospital with covid and the woman in the next bed was getting lengthy calls from t&t! They were relentless. I could only hear her side of course but her whole family had covid one by one and none of them had done pcr tests just flow tests.

I was working from home when I had Covid so couldn’t answer their calls. Nothing happened

@Lovemusic33

Bumbling, I have given them all the info they asked for regarding contacts etc.., they have no reason to call me other than to check in isolating. I hate talking on the phone as it is so no I'm not happy to have someone different to talk too, im not on my own, I have my teenage kids to talk too.

You seem to be missing the point,of course they are ringing to check you are isolating. They aren't asking about how you're bearing up or whether you have anyone to chat with

It's a bit ridiculous wasting so many people's time when you could simply answer the phone and a bit selfish tbh

So people at deaths door with a deadly virus so what a good idea to ring them several times to ask them lots of questions repeatedly.

Surely Covid is spread more by allowing household contacts to go out and about than by catching the few people who won’t isolate when they have Covid it’s a farce now

The whole thing is a farce, virus that is so bad we shut everything down but T&T have to ring up several times a day to check you haven't gone out if you have it

@Lovemusic33

Bumbling, I have given them all the info they asked for regarding contacts etc.., they have no reason to call me other than to check in isolating. I hate talking on the phone as it is so no I'm not happy to have someone different to talk too, im not on my own, I have my teenage kids to talk too.

After the initial trace calls - they do welfare calls. Which are to check that you are ok, see if you need any help and advice, make sure you know who to contact if you need help, remind you of your iso end date & to inform you what symptoms mean that you would need to isolate longer - the call takes 3-4 mins

After 10 attempts if don't answer the details are passed to your la to follow up - which costs even more money.

@User875906

So people at deaths door with a deadly virus so what a good idea to ring them several times to ask them lots of questions repeatedly.

Part of the calls are to check people are ok, and to get them help if not.

The t&t person I spoke to could not understand that my daughter contracted covid at her father’s house (day 12 of a 14 day visit) so I couldn’t know where she’d been. They then wanted to know who I’d been in contact with, and when I challenged that that was pointless, explained they had to give the system something, and since they were talking to me I had to give them the answers. I hung up and blocked them. Nothing further happened. (Daughter isolated accordingly)

It's ridiculous. I have 5 kids, only one is old enough to talk to them himself. So I had to deal with 4 lots of test and trace. Plus they had to send all the details to the others, all to my phone. Then they want to ring again for all of us, so bar the original test and trace call where i provided them with details I've been ignoring the multiple calls everyday that will just inform me we should be isolating. Just like the multiple texts and emails they also send me say! I bloody know! We are isolating!

I feel like shit, I do not need to be fielding a billionty pointless test and trace calls. I couldn't go out if I wanted to, walking to the toilet is exhausting enough.

I've now had a text from my local council saying not to ignore a phone call from them about covid. Just fuck off!

And to top off the covid shitstorm that has hit my house my phone has bloody broken so I can't even answer it anyway!

No doubt they'll send someone round. I'll cough on them (that's a joke)

So why don't they just do one welfare call to check your situation and if you live with other people and don't need help, you then tell them that there is no need to ring again

@User875906

So why don't they just do one welfare call to check your situation and if you live with other people and don't need help, you then tell them that there is no need to ring again

Because things can change rapidly with Covid I guess. Somebody from T&T saved my neighbours life I’d say - they could hear she was struggling and called an ambulance for her - she wouldn’t have done it herself as didn’t want to make a fuss.

3 weeks in itu - she’s still not fully recovered.

Why are sick people having to deal with this shit as well as feeling ill, there is no way I would ever get one of their tests to bring this on myself.

My husband caught covid. He was very ill with it (not enough to go to hospital but enough to be asleep most of the week). I filled out all the online stuff for him and traced his contacts etc. They kept ringing him, perhaps 3 times a day, but he was ill and couldn’t face talking over the phone.
They ended up coming to the house. He had to get out of bed to wave at them through the window to prove he was at home.
I was disgusted.

@bobblebeebob

You're on here asking for clarification and advice on the rules, you're not sure what to do and saying its all very confusing

Answer the damn call 🙄

Well exactly. If you’ve got questions surely T&T are the people to ask.

I have answered the calls yesterdY, they told me they would only call once more and that would be closer to the end date of our isolation so I don't think I'm wrong to be annoyed. They have my mobile number but my signal isn't great at home, to answer i have to run up stairs so I have had 5 calls go straight through to my answer phone today, they leave a message asking me to answer (I can't of it goes straight through to answer phone) and then tell me that there's no number to call them back. I don't think I'm being hard work, I just want a day with out being called and I want to relax on the sofa without having to take my phone upstairs to get a signal. I explained the phone issue to them yesterday and gave them a home number but they have not used it.

@AllTheUsernamesAreAlreadyTaken

My husband caught covid. He was very ill with it (not enough to go to hospital but enough to be asleep most of the week). I filled out all the online stuff for him and traced his contacts etc. They kept ringing him, perhaps 3 times a day, but he was ill and couldn’t face talking over the phone. They ended up coming to the house. He had to get out of bed to wave at them through the window to prove he was at home. I was disgusted.

That's awful 😞 and the exact reason why I think its uncalled for, one phone call at the start of isolation and one towards the end is fine but to constantly call each day is crazy. I'm getting double the amount as I gave them my number for my daughter too and the won't call and check us both with the same call. My daughters autistic and in bed (she's poorly but is doing ok).

You seem to have enough time and energy to keep posting on here? Just talk to them? Doesn't seem like a big deal. Just tell them to stop calling when you talk to them.

I know that sounds rude but I do genuinely wish you and your daughter a speedy recovery x

@Lovemusic33

I have answered the calls yesterdY, they told me they would only call once more and that would be closer to the end date of our isolation so I don't think I'm wrong to be annoyed. They have my mobile number but my signal isn't great at home, to answer i have to run up stairs so I have had 5 calls go straight through to my answer phone today, they leave a message asking me to answer (I can't of it goes straight through to answer phone) and then tell me that there's no number to call them back. I don't think I'm being hard work, I just want a day with out being called and I want to relax on the sofa without having to take my phone upstairs to get a signal. I explained the phone issue to them yesterday and gave them a home number but they have not used it.

If it goes to VM = it automatically is set for a callback - when the person said call you once, they meant ‘speak’ to you once.

All the user names there is no way id get my ill dh to do that they can come in!

Op I'm confused about your second child.

For us as soon as dd + confirmed, we all booked pcr. Negative and do lat flows every day.

We can all still be + and shedding the virus at schools and work but just don't have enough virus.

I'm guessing this has all escalated because t&t are now doing the contact tracing that was previously done by schools.

@Autumngoldleaf

All the user names there is no way id get my ill dh to do that they can come in!

Op I'm confused about your second child.

For us as soon as dd + confirmed, we all booked pcr. Negative and do lat flows every day.

We can all still be + and shedding the virus at schools and work but just don't have enough virus.

All 3 of us got PCR tests but dd2 had hers a day after dd1 and I. Mine and dd1's came back positive, dd2's negative. Dd2 has a bunged up nose but no other symptoms. Before they changed the rules she would have had to isolate but now if she has a negative PCR she can go to school. I'm worried that her PCR wasn't correct or she could have developed covid after her test was done bit school say I can send her to school, she will be tested by LFT at school on Monday. She travels in a taxi with 3 others and attends a SEN school so I'm worried she could take it into school or imfect the kids in the taxi (or the driver). I'm not confused as to what the new rules are, I am confused as to what's the right thing to do.

Oh I see

No other symptoms?
Could you book another pcr?

It's so hard isn't it.
I've got people swerving me at work

It is hard, she is autistic so taking her for one PCR was quite stressful for her, I have been doing daily LFT on her and all are negative but getting her to stay still to do the test properly isn't easy 😬.