Track and trace calls, do I have to answer?

[Lovemusic33]

Dd1 and I tested positive a few days ago, they called me to ask about dd1's contacts etc.., I then filled the online stuff in for me so they don't have to call. I have had several missed calls on my phone this morning and a answer phone message asking me to answer their calls. I'm busy trying to look after the dcs whilst feeling unwell myself, the phone calls and the emails are getting really annoying. We haven't been in close contact with many people (2 relatives) and can't remember what days we popped to tesco etc.. so there's nothing else to really tell them, the 2 people we were on contact with have tested. I really want to be left alone and not checked up on, dd1 has been quite unwell and when I can I try and get a bit of sleep, I don't want to be woken by them calling me to check I'm OK. Can I just ignore the calls?

I don't know if op, I've had numerous annoying texts through about stuff that's not relevant because it's too late eg telling me I've been near a covid case (my own dd) then telling me to get a pcr and log it, which has already been done as well... It's bloody annoying.

I'd just put your phone on 'do not disturb' and ignore them. Ridiculous they do this, as someone with social anxiety and struggles to answer calls I'd tell them to do one!

Why not just answer it and get it out of the way? It’s not exactly an hours conversation.

You can I think get rid of the app. The only reason I got it was to show to an event I'm hoping to go too. Otherwise I wouldn't have bothered with it at all.
I and my family have been very covid careful.

Also dd2's test has come back negative but she has a snotty nose, she's 15 and school have said she can go in. I'm testing her daily with the LFT bit mine was negative but my PCR positive, im worried the LFT isn't accurate, do I still send her in? It's all so confusing.

I ignored all their calls and voicemails when we had covid, I thought the incessant badgering of people they knew were ill to be quite obscene. I blocked every random number that called until it stopped.

All they do is call you constantly to remind you to stay home.... ignore ignore ignore

@Autumngoldleaf

You can I think get rid of the app. The only reason I got it was to show to an event I'm hoping to go too. Otherwise I wouldn't have bothered with it at all. I and my family have been very covid careful.

Getting rid of the app won't stop T and T phoning you as they are two completely different things. It would be a recipe for disaster if only positive people who had the app were followed up

From what I've heard you might get a visit to check you're isolating if you don't answer their calls Probably just easier to speak to them.

A good reason not to bother getting a test if ill and just isolating at home anyway. I don't want them constantly ringing when I am ill

I don’t have the app. Dd1 tested positive on the LF so school demanded a PCR, I stupidly got one done at the same time and we were both positive, then the calls and emails started. I just won’t answer them. I got DD2 tested yesterday and it came back this morning as negative but she now has a snotty nose, school are saying she can go back if PCR was negative but I feel bad sending her back as she may be carrying it.

When I spoke to them in the phone yesterday they said they would only call once more nearer the end of isolation. I did all my forms online in hope they wouldn’t call for my details/contacts but seems they still want to call me 😡, I just want to be left alone.

My daughter got loads (and a personal visit demanding to see her passport and entry to her flat) when back from holiday recently, even though she had put on the phone she wanted texts not calls (she is working full time so simply cannot take a call and work). They just kept on and on and on and she thought as her phone is on silent they would send someone back for a second inspection visit. They seem to have loads of money for all this but emailed her to say when her baby comes she will have no visit to her home of a midwife at all ( and she has no GP care either by the way, just at the hospital). We seem to have got our priorities and state spending all wrong.

It’s crazy isn’t it? It must be costing a fortune? It’s totally uncalled for. Obviously we are isolating, we don’t need someone to call and check every day.

@Autumngoldleaf

You can I think get rid of the app. The only reason I got it was to show to an event I'm hoping to go too. Otherwise I wouldn't have bothered with it at all. I and my family have been very covid careful.

Its not the app though, it's Test and Trace - they're separate entities. Test and trace don't know who the app has pinged

The problem is that if anything is missing from the online form you complete, or you clicked that you didn't go out, the system thinks there is missing data. It then goes to a call handler, to verify that 'Yes' you didnt go out therefore that section is blank for example.

I'd answer the call, provide a minimum of info and the calls stop. Otherwise, after 10 attempts, your details are sent to the local authority who will do a home visit!

We just answered, think they rung us individually three times.I didn’t mind, but I was feeling well enough at that stage, to speak to them.They did ask me if I had food in my cupboards or needed a prescription collecting, which I thought would be helpful to those in need. Also, if you live alone and have no support network whatsoever, I bet you really appreciate that phone call.For the majority it’s just annoying.

I honestly think it's the luck of the draw as to whether you get bombarded or not. When dd was positive I got a call from the local council who had been passed on the details by government test and trace (who hadn't actually tried to contact me at all.) She was very polite, took about 20 minutes to answer her questions and that was it, we all isolated until we were done with no more calls. A friend however, who was very ill, had calls every other day to make sure she wasn't leaving the house.

@Thewiseoneincognito

Why not just answer it and get it out of the way? It’s not exactly an hours conversation.

This. Surely avoiding the calls is more stressful then just taking them and getting it over with

@Lovemusic33

It’s crazy isn’t it? It must be costing a fortune? It’s totally uncalled for. Obviously we are isolating, we don’t need someone to call and check every day.

Then answer the calls so you don't waste their time and they can focus on those who may need help or to be checked on. Can't you see that by not answering you make it seem like you are not home, which if you have Covid you should be . They then have to keep calling. If you answer it may be a few calls but if you ignore them, they will ramp up and someone may even visit

I so imagine that if I was on my own if be happy someone was checking on me regularly.

My test and trace caller was really nice, it didn't take long, I think I was lucky. I would send DD into school seeing as she tested negative. Who knows what is round the corner, she might as well learn something whilst she can!

Bumbling, I have given them all the info they asked for regarding contacts etc.., they have no reason to call me other than to check in isolating. I hate talking on the phone as it is so no I'm not happy to have someone different to talk too, im not on my own, I have my teenage kids to talk too.

They might send someone over. I don't have the app but do have covid. They have called me twice in 5 days so not too bad. The first was to establish where I have been and who I've been in contact with. The 2nd woke me up today and lasted 2 minutes where he Just asked my symptoms and asked if I needed any advice. It's to check you are still isolating at home and possibly to check up on people who might not be able to get help for themselves.

You're on here asking for clarification and advice on the rules, you're not sure what to do and saying its all very confusing

Answer the damn call 🙄

Just answer the phone, I don't really see what the big deal is.

You are being silly and hard work end you know it. Answer the phone. How hard is it?!