bluebird's reminded of my local Tesco Metro. March/April/May 2020.
They were utterly paranoid. And out of their depth.
There was a 2m queue outside. Every other time, the queue-master 😉 stood outside the shop (all under a deep awning) watching people leave and allowing people in. All fine.
This day, the in-charge person chose to stand inside the shop, tucked away, hidden behind a 6' ice cream cooler, so effectively 'not there' to all intents and purposes. Certainly not on any way being able to direct the comings and going's.
So people in the queue were taking their cue by gauging who left, in order to enter. She sprang upon them all, (no one on the queue could actually see her until they'd decided to enter the store as a family had just left...)- ordering people back out, straight back into the queue that had moved forward one spot; her blocking the egress of the departing customers.
It was fucking ridiculous, and the only time, in my almost 60 years, I have written a complaint about a shop worker.
Her paranoia (she would have been far better standing well outside the shop like all her colleagues managed, in order to control the queue in via people out), but chose the hidden tiger method, angering and embarrassing people, already hyped by the escalation of Covid- and in doing so, suddenly forced SD people closely together, the 'miscreant' being thrown back into the now-advanced queue; the egressing people suddenly confronted, 12" in front of them in a constricted space, by a howling 'colleague', blocking the exit in her hysterical attempt to eject some poor sod who used their common sense to enter the shop, seeing as no one was apparently controlling entry.
Now, if I were tbf, I'd recognise that they were amateurs; that they could possibly not know how fucking annoying it was to have to circumnavigate such ineptitude, and be humiliated by them- given that some of us by that stage were already doing 'Full Ebola PPE' in our workplaces actually dealing with Covid patients, up close and personal.