I went to a test centre today to collect lateral flow tests. There were at least 20 members of staff, 4 of them were just directing me into the tent (arrows on the floor would have done this job) and the others were standing around or sitting at desks. I was in the test centre for less than 1 minute, but I sat outside for a while after to feed my baby and only one other person went in.
We also went to one back in about October, a drive through one. We had to speak to 4 different people then too - one greeting us, one directing us to the next one, one giving us the test and talking us through it, one showing us to a space. About 3 other cars there.
Are these test centres ever busy? Like during the peak were they booked up and really busy? And if not, what a huge waste of money employing all those staff!