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NHS app - self isolate but no notification

9 replies

unicornparty · 26/12/2020 13:05

Earlier I went into the NHS app to check that it had updated to show the change to Tier 4 overnight and there was something telling me to self isolate for 3 days.

Why has it not sent me a notification? Is this genuine? What if I hadn't clicked into the app? I'd never have seen this. Shouldn't I have been isolating before today if there are only 3 days left to isolate?

Not heard anything from track and trace.

OP posts:
ScrapThatThen · 26/12/2020 13:08

This is happening a lot. Perhaps your settings don't allow notifications? Or perhaps the contact had a very slow test result?

ScrapThatThen · 26/12/2020 13:09

Dm had a six day one. She only saw it when she went to the app to check in at a cafe.

unicornparty · 26/12/2020 13:12

So what day would I have been in contact with the positive person if it's telling me to isolate today for 3 days?

OP posts:
unicornparty · 26/12/2020 13:12

Thank you for your replies btw Grin

OP posts:
FreshEggs · 26/12/2020 14:38

If you go into the About this App part and then into Manage my data, you will see the date where you encountered the covid positive person and also the date the app notified you

unicornparty · 26/12/2020 16:49

Ok thanks. So it's not an app error even though it didn't give me a notification?

OP posts:
Lazypuppy · 26/12/2020 16:56

The app and T&T are completely seperate.

The app means someone your phone qas next to for at least 15mins has entered a positive result which has triggered the isolation.

App isn't legally enforceable so work out who you could have been in close contact with

unicornparty · 26/12/2020 17:02

So does it mean I was in contact with someone on the 19th (Saturday?) if its saying 3 days left to isolate?

OP posts:
Northernsoullover · 26/12/2020 17:10

I would say 17th but as a PP said you can find out in 'about this app'

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