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Original poster

Daughter downloaded the app

113 replies

Pissedoff1234 · 29/11/2020 21:51

My 16 year old daughter has just downloaded the app. The first time she opened it, it said she had to self isolate.

She hasn't been out of the house since Wednesday. I'm very confused. I've had the app for ages and it's never notified me about anything and when I open it, it just says that it is active and scanning.

OP posts:
Tartyflette · 29/11/2020 23:23

I have heard of several false notifications in these exact circumstances, OP.

The app was rushed out before anything like sufficient testing. I know senior IT professionals who are really scathing about it.

Thermo · 29/11/2020 23:24

Isn’t this a bug that was mentioned weeks ago?

AcornAutumn · 29/11/2020 23:26

@WitchesBritchesPumpkinPants

It cannot have picked up contact before she downloaded it, it's just not possible, it's faulty in some way. I'd delete it. Then reload it if she really feels the need. But she does NOT need to isolate.
It’s not possible

Tell her to delete it

Ask her why she wants it. She can see right off the bat, it’s a nonsense.

Comefromaway · 29/11/2020 23:33

Delete it and ignore.

The neighbour of a colleague of dh’s got an isolation notice. The colleague was positive & he lives in a terraced house. The Bluetooth didn’t recognise the wall.

Comefromaway · 29/11/2020 23:34

And do try and ensure she goes out at least once a day, even if it’s just a walk to the local shop.

movingonup20 · 29/11/2020 23:45

Could it be a contact of hers has given her name to contact tracers, or her email was logged as a contact so as soon as she downloaded the app it recognised her?

lyralalala · 29/11/2020 23:46

Is she sure she didn't manage to hit the symtoms log? MIL managed to do that both times she's downloaded it (old phone and new one).

Lupinhere37 · 29/11/2020 23:49

I’m not sure it is definitely faulty. Caveat...I am crap at anything IT related though. But I checked my settings for exposure notifications. Latest update has installed this and I didn’t know.
I read the explanation and it states that the phone searches other phones (with notifications turned on) for close possible notifications and keeps a rolling 14 day log.
Does this mean that if you switch on notifications or download the app, post the latest phone update, that the 14 day rolling data log could be applied retrospectively and you could get an isolation notice?
Genuinely have no idea but maybe someone else will understand this better than me.....

Krampusnacht · 29/11/2020 23:50

Delete and don't bother reinstalling. It's a rubbish app.

dementedpixie · 29/11/2020 23:51

You cannot switch on exposure notifications unless you have a compatible app installed. They are set to off by default and you need to turn them on

angelikacpickles · 30/11/2020 00:13

Can you look at the exposure checks and see when the match happened?

pessimistiquerealistique · 30/11/2020 00:15

She shouldn't have downloaded it at all.

Dawnie774 · 30/11/2020 00:21

just delete the app you dont need to have it and its clearly (as in this case) caused more trouble than its worth. she wants to go to college and do well in her exams so let her tbh x

Lessofallthisunpleasantness · 30/11/2020 01:00

Isolate the phone for 10 days....maybe? While your daughter goes about her business.

Rosehip10 · 30/11/2020 06:22

She has pressed the "I have symptoms" button, either in eorror or just messing around with the app. If she genuinely downloaded it yesterday then this is how she got the isolate for 10 days. I have just experiment with the app on another phone. Download. Hit I have symptoms and you immediately get isolate 10 days and to book a test. Either delete or if she denies making a "mistake" then she wants to stay at home for some reason.

GalaxyCookieCrumble · 30/11/2020 06:36

If she had been in contact with a positive case, Track and Trace would of contacted her, just delete the App.

EffOrf · 30/11/2020 06:40

@boredinthouse

Your phone logs the data whether you have the app or not. If you have iOS it's right there in your system settings (not sure where you'd find it on android).
That is an api not an app and doesn't log anything without the app.
housemdwaswrong · 30/11/2020 06:48

I'd ignore. I had an alert a few weeks ago went into the app, and nothing there. The thing is riddled with glitches that are known and not being sorted. This apparently is meant to have been sorted, but, surprise surprise it's not. news.sky.com/story/coronavirus-some-users-of-nhs-tracing-app-incorrectly-given-covid-19-exposure-alerts-12086225

I know your daughter's was different but the thing just isn't reliable. I've uninstalled it as I didn't even get the correction message. I'm barely out anyway, and can do without false alarms.

MrsWombat · 30/11/2020 06:48

If you go into exposure notifications under settings and then exposure checks it will give you a list of dates and times the app has been sent data. If she's had the app longer than yesterday there will be a lot more data on there.

NorthernChinchilla · 30/11/2020 07:25

I downloaded the app several weeks ago, so we could go to a pub for the kids' dinner.
Friday it squawked at me, telling me my self isolation was due to end that evening! Apart from the fact that I've not left the house, nor had it let me know I should be SI, it's great!

PurpleDaisies · 30/11/2020 07:37

@movingonup20

Could it be a contact of hers has given her name to contact tracers, or her email was logged as a contact so as soon as she downloaded the app it recognised her?
No.

That’s not how test and trace works. They’d have rung her.

PurpleDaisies · 30/11/2020 07:40

@Lupinhere37

I’m not sure it is definitely faulty. Caveat...I am crap at anything IT related though. But I checked my settings for exposure notifications. Latest update has installed this and I didn’t know. I read the explanation and it states that the phone searches other phones (with notifications turned on) for close possible notifications and keeps a rolling 14 day log. Does this mean that if you switch on notifications or download the app, post the latest phone update, that the 14 day rolling data log could be applied retrospectively and you could get an isolation notice? Genuinely have no idea but maybe someone else will understand this better than me.....
This was asked earlier. The default setting is “off” so unless you’re using the app or choose to turn on exposure notifications this feature is not active.
Rosehip10 · 30/11/2020 07:41

@movingonup20 No, the phone based test and trace is totally separate from the app - the only detail you enter on the app is first part of your postcode - no emails/names etc

insancerre · 30/11/2020 07:44

Do you think she had already downloaded the app and already knew about the notification to self isolate
Maybe she didn’t know how to tell you until the conversation you had about the app and then pretended she had only just downloaded it
Teenagers brains do seem to work differently

BeakyWinder · 30/11/2020 07:47

Just delete the bloody thing, it causes so much confusion and stress. Follow the guidance, isolate if test and trace contact you or you have symptoms and delete the bloody app. I've had someone WITH SYMPTOMS tell me they don't need a test or to isolate because the app hasn't told them to Confused