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NHS covid 19 app help

4 replies

xyzandabc · 15/10/2020 22:54

I have the test and trace app installed on my phone. I just got a notification in the top banner of my phone that said something like you have been in contact with someone who has tested positive. But it only shows the 1st line of the message in the banner. I clicked on it thinking it would show me the rest of the message but it just opened the app and I can't find the message on the app anywhere.

I've had a look at the app help guide and googled my phone settings but I'm at a bit if a loss as to how I can see what the message actually said. Once you click on a banner message it disappears.

I think there was a 2nd message that said you don't have to do anything but again when i clicked on it, it just opened the app but I can't find the actual message.

Does anyone know how you can see the messages they send you? Or had the same problem?

It an Android MotoG phone if that helps.
Thank you

OP posts:
Giveronyoursausage · 15/10/2020 23:00

Watching with interest mine did the same thing tonight hopefully someone will be along soon to help

xyzandabc · 15/10/2020 23:04

Stand down, it's ok. I knew as soon as I posted here I'd find the answer. I still have no idea what the messages said but I'm reassured that if I needed to isolate, the app would be telling me very clearly that's what I needed to do.

faq.covid19.nhs.uk/article/KA-01252/en-us

OP posts:
dementedpixie · 15/10/2020 23:06

There are several threads on here about the same thing

dementedpixie · 15/10/2020 23:08

www.mumsnet.com/Talk/am_i_being_unreasonable/4051544-covid-app-notifications

Another one from today

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