KLM and Center parcs Netherlands

[Hannah2199]

Has anyone had any luck getting a refund with either of these companies please?

Any tips please?

Really dont want to accept a voucher as for personal reasons we wont be able to go next year - plus assume prices will rise.

Thanks in advance

We have had an email implying we are getting money back but I thought it was going to be a voucher code (which we are happy with)

Not got either yet - I was told when I called to cancel I could have a code (4 weeks ago) then we got the email last week.

I have had to claim via my credit card for Center Parcs Europe. They would not shift and my argument is that we booked a holiday for a specific date, not for next year when we do not know what circumstances we will be living in.

I am lucky enough to have travel insurance that would cover it eventually though they require me to try with the provider and credit card first.

From Centerparcs, that is. Can't comment on KLM

I’ve only got a voucher down klm. Not very happy as it’s a few thousand

Ah thanks that's good to know that I'd be wasting my time continuing to chase center parcs.

Such a shame. These companies should be doing more to contact and help customers.

Any advice on klm? Thanks

I have tried to speak to someone but the phone is never answered and there doesn't appear to be a live chat

I will try them again - we want to book and it's cheaper but I want to know if I can have a voucher or the money will be refunded to the credit card!!

Not bothered either way just want to know

So we are meant to be going to centre Parcs Netherlands this coming weekend. I got an email on Monday saying I would get a voucher. I don't want a voucher either. But no sign of it yet. However a 2nd email came an hour after that which implied I would get a refund. So god knows.
We were also travelling via the channel tunnel which is also proving to be a nightmare because it's still running they don't need to give us a refund.
I'm hoping our insurance will cover but I haven't tried yet

Eurotunnel were very helpful - they told me they would issue a code, that I have to make a new booking in the next year. That doesn't mean I have to travel
In the next year as long as the Booking is made by 1 year from now

@thetigerthatcamefortea does your email talk of overpayment (which is the amount you paid) and bank transfer?

I got a voucher from KLM. Not very happy but apparently it's refundable after 12 months if it doesn't get used. We'll see.

Thank you, nightmare! I'd rather just have the money back

How are people getting hold of klm? I am on hold for 40 plus minutes then they cut you off. Its impossible to speak to anyone (how convenient for them!!)

@Hannah2199 I contacted them via twitter and WhatsApp. I had the same issue on the phone as you

Thanks I've tried WhatsApp and messenger but am only getting a generic response.