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Covid

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Woman from Cornwall refused her Covid 19 test results.

77 replies

HeIenaDove · 30/04/2020 17:00

www.cornwalllive.com/news/cornwall-news/woman-cornwall-told-shes-not-4089958?utm_source=twitter.com&utm_medium=social&utm_campaign=sharebar

Woman from Cornwall told she's not allowed her coronavirus test results
Her family had registered for the tests after her partner started showing covid-19 symptoms

A woman from Cornwall says she feels violated after getting a government provided coronavrius test - but was then told she is not allowed to have the results.

The lady from the Helston area - who did not want to be identified - said she wanted people to know that keyworkers would not be able to get their test results.

Her family had registered for the tests after her partner started showing covid-19 symptoms - as her daughter works in a supermarket they were eligible for the tests.

They drove to Plymouth barracks on Monday where they underwent the swab tests while sat in their car.

Once the swabs were taken they were given cards and told that they would need to register them online the same day or they would expire.

On their return home they attempted to register online but kept receiving error messages so called the helpline listed on the document

The lady explained: “We called it and after an hour of being passed from pillar to post we got through and the operator couldn’t understand why we were getting an error message.

“Then she said “hang on a minute, are you a keyworker or a frontline worker?” I explained that my daughter was a keyworker and she said “you will never receive your results”.

“I lost my s* to this poor, poor woman on the phone I said this can’t be right. Then I said to her that this is the government getting their 100,000 tests done - she didn’t reply.”

She added: “At no point when my daughter registered or on any of the information we were given did it state that we would not get our results.

“I feel I have been violated. When I was on the phone my partner took the phone and spoke to the operator and asked that as we would not get our results if all our information and our swabs could be removed - they said no. If we are not allowed the results then why should the government have that information?

The woman said she wanted to make sure that other people are aware that if they are keyworkers they will not get their test results

Why should any other person be subject to this? The Government has taken swabs from us, they have our email addresses, our mobile numbers - it’s just not right.

“We have been watching over the last three months as the government just makes it up as they go along and now they have this testing just so they can stand in their press conferences and say they have reached their target.”

The Department of Health and Social Care has been asked to comment but has not yet responded.

OP posts:
TabbyMumz · 30/04/2020 21:10

"The guidance said that it's important to keep key workers in work if possible, so they offer the tests, so that if he and DD3 are both negative, he doesn't have to isolate. However, if DD3 is positive and he is negative, he'll still have to isolate for 14 days."
But if he has no symptoms, he shouldn't be doing one, as it wont work.

TabbyMumz · 30/04/2020 21:13

I am an employer of a keyworker. I've been told directly if the keyworker has symptoms OR a member of her household, she can get tested.

The member of the household with symptoms can get tested, because if that household member is negative, the keyworker can get back to work...but if the keyworker themselves has no symptoms, they cant be tested, as it wont work.

Lougle · 30/04/2020 21:17

They've specifically said he gets tested too. Some people are asymptomatic but can pass on the virus.

TabbyMumz · 30/04/2020 21:18

It's quite simple...no symptoms, no test...unless you work in a care home or are a resident of a care home, in England.

TabbyMumz · 30/04/2020 21:19

"They've specifically said he gets tested too. Some people are asymptomatic but can pass on the virus."
That's against current government guidance.

MrsTerryPratchett · 30/04/2020 21:24

What an odd story, is that the normal level of journalism for that paper, it's like a story from a drunk on the bus.

Proper LOL.

Lougle · 30/04/2020 21:25

Guidance has changed.

"Coronavirus National Testing Programme for essential or key workers
Coronavirus testing is now available for essential or key workers who are self-isolating due to having coronavirus-like symptoms or because a member of their household has symptoms.

Testing is also available to symptomatic people who live with key or essential workers."

TabbyMumz · 30/04/2020 21:29

"Guidance has changed."

Yessss..read it again....

"Coronavirus National Testing Programme for essential or key workers
Coronavirus testing is now available for essential or key workers who are self-isolating due to having coronavirus-like symptomsor because a member of their household has symptoms.

Your husband doesnt have symptoms!!!!!

"Testing is also available to symptomatic people who live with key or essential workers."
Yes..exactly. your husband is not symptomatic, so isnt entitled to a test.

esssss

HariboHippo · 30/04/2020 21:30

As someone involved with the testing in terms of booking in my front line staff, key workers who are symptomatic can get tested. Key workers who are self isolating because a householder is symptomatic, (index cases) the householder gets tested (only) so that if they are negative the key worker isn’t at risk from them so can come back to work. I’ve sent people who I’m pretty sure are pulling the wool because they don’t understand the difference between anti gen and anti body and I’ve sent whole households because all are symptomatic. In all cases I have known no one from about 200 tested so far who didn’t get or was refused results. I HAVE known people who couldn’t register the bar code on time because of the web site being overloaded and crashing, and those people had to chase it over the phone but even then they got results eventually. This is a drama llama half story at best.

Savingshoes · 30/04/2020 21:30

Lots of changes have made people be part of the conveyer belt of information gathering.
We are just a statistic and soon this woman along with others will find her personal data is shared and she's receiving offers about deals through texts etc.
Tests are still only as good as the day you take them anyway. Tomorrow she could catch the virus.
It's only a benefit if you're admitted and they need to know what to treat you for.

BlueStocking007 · 30/04/2020 21:38

@TerrapinStation Have you RTFT ? I presume not...

They only tell you if you have Covid, surely that’s obvious. She clearly wasted a test by taking it without symptoms. Prick VICIOUS
Vicious is an adjective that means intentionally harmful or nasty

Muppet IGNORANT

People who are not eligible are booking themselves in. The daughter is a supermarket worker without symptoms, she doesn’t qualify. Family members without symptoms don’t qualify. The only one who qualifies if the mum’s partner with symptoms, and that is only if he lives with the daughter, which isn’t clear in that crappy article ILL INFORMED

Have you been on this site long sweetie ? Hmm

JudyCoolibar · 30/04/2020 21:38

They only tell you if you have Covid, surely that’s obvious

No, it's not in the least obvious. For virtually any medical test, if you test negative they let you know.

TabbyMumz · 30/04/2020 21:46

From the Government website...

Who can apply for a test:

You can apply for a test if you are:

an essential workerwith coronavirus symptoms
aged 65 or over with coronavirus symptoms
someone who cannot work from home and has coronavirus symptoms (for example, construction workers or delivery drivers)

Anyone with coronavirus symptoms can apply if they live with an essential worker, a person aged 65 or over, or someone who travels to work.

It doesnt say you can have one if you live with someone who has symptoms, if you dont have symptoms yourself.

coolcatsandkitten · 30/04/2020 21:48

Oh no not Cornwall Live. Last week they reported that a bird was eating another bird and that some chocolate had melted in a shop window BlushBlush

It’s funny and embarrassing!!

TerrapinStation · 30/04/2020 21:51

Have you been on this site long sweetie ?

Long enough not to massively over-react, you?

Yankathebear · 30/04/2020 21:53

Cornwall live’s fantastic reporting! They make daily mail reporters look fairly bright on a regular basis. I really wouldn’t take much notice of anything written in it.
It is worth following the Facebook page just for the comments though.

coolcatsandkitten · 30/04/2020 21:56

@Yankathebear Grin agreed

itsgettingweird · 30/04/2020 21:58

I work in a school.

If I show show symptoms (already did over 6 weeks ago and 3 weeks recovered now!) I can get a test and so can ds who lives with me.

I've had the email.

If ds shows symptoms we can both get tested to know if I can continue working.

Alongside all this it's also a way for them to gather good solid data of the number of asymptomatic people and start to get an idea of how track and trace will work and any possible current hot spots.

The story is bollocks in its entirety. Maybe not made up but definitely a miss communication somewhere.

Looneytune253 · 30/04/2020 22:02

I think people are missing the point here that the key worker had no symptoms (but is entitled to have the test so they can potentially get back to work). Family member one has had symptoms so they need to be tested as if positive then their key worker relative would need to isolate. Family member 2 (the lady in the article) does not have symptoms and does not go out to work so she doesn't really need the test. If they give her the results that would just be encouraging people to abuse the system. I'm sure if she ends up getting ill then they will access the results to give her the care needed but as it stands she doesn't need it

Soontobe60 · 30/04/2020 22:11

@PenfoldsFive
My brain can't quite cope with this. What would be the point of testing anyone and then not telling them the result?

Keep up Pen, they haven't tested them then not given them the results. The woman is not being truthful. She went for a test when she shouldn't have so couldn't access the results because it wasn't processed.

Xenia · 30/04/2020 22:18

It is not a simple decision as to whether to have a test for a raft of reasons. I would not be rushing to have one.

MinesaBottle · 30/04/2020 22:27

You are told if the test is negative (also involved through work). You get a text message. This woman shouldn’t have had the test as she isn’t symptomatic, only her OH should! Although I can imagine the entire system is unreliable at the minute due to the massive ramp-up in testing, so it’s possible the system went down and that’s why she couldn’t get her result. Which would have been negative. When you self refer though it’s entirely taken on trust that you have symptoms.

I think there is some confusion over the difference between antigen and antibody testing though, we have had to be very clear about what the test is and isn’t. On the other hand I’m sure there are people taking tests who don’t need to, for whatever reason, but hey, hit that target, right?

browzingss · 30/04/2020 22:33

I don’t think the woman was refused her results per se, that makes it sound like the NHS knows her result and are purposely withholding that information. In reality I think the NHS didn’t actually test her swab as she didn’t meet the testing criteria, so most likely her swab was destroyed, therefore no-one knows what her results are.

The problem is that she didn’t meet the testing criteria, she isn’t a key worker and she doesn’t have symptoms. This situation would have been avoided had she not taken a test when she didn’t meet the criteria.

slashlover · 30/04/2020 23:16

@TabbyMumz

"Coronavirus National Testing Programme for essential or key workers
Coronavirus testing is now available for essential or key workers who are self-isolating due to having coronavirus-like symptoms or because a member of their household has symptoms.

Your husband doesnt have symptoms!!!!!

"Testing is also available to symptomatic people who live with key or essential workers."
Yes..exactly. your husband is not symptomatic, so isnt entitled to a test.

It clearly says having symptoms OR a member of the household having symptoms.

or key workers who are self-isolating due to having coronavirus-like symptoms or because a member of their household has symptoms.

PenfoldsFive · 01/05/2020 10:53

Thanks SoonToBe, I was struggling a bit there. Grin

The article reads like one of those verbatim plays where ordinary people's words are used as the dialogue and then at the end everyone wishes they'd spent their money on seeing a play by a proper playwright.