Royal Mail

[MyMagicStars]

Obviously, I’m very relieved to still have Royal Mail running, but have noticed things are taking forever to come- I ordered elastic nearly two weeks ago from amazon to make face masks, and it hasn’t come, despite being dispatched on Tuesday 15th. Has anyone else had the same waiting?

Yep, items here taking 7-10 days. Normally 2/3

Yeah same here. Taking weeks for some things rather than days. They are quite overwhelmed.

This is from an email received yesterday from a small coffee roasters I have ordered from (trying to support them using online retail as they lost 90% of their trade due to cafes and restaurants closing).

"All was going well until about a month ago. We were getting busier online, I was able to keep two full time staff members employed, happy days, then the postal service started to struggle!

Each day we have had more and more and more......non delivery enquiries. Those who know us know that normally when someone doesn't get their delivery it's a no questions asked new pack sent with our apologies.

This is different though. Royal Mail have assured us that packs will get through, but with delays. They do update their site daily but there are some serious back logs.

Some customers tell me that their postal service is not affected, I don't think there are many places now that are unaffected. The link below is for updates.

I speak to my account manager at Royal Mail on a regular basis but things are just not improving. Mainly not enough staff and too many people posting things!
personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

I think if you get your coffee in a week you're doing well, most are about two weeks now. "

I think they’ve got around 50% of delivery staff in most offices, so rounds are going out on rotation... and that’s just the last part of the chain.

My deliveries by Royal Mail have been quite quick,3-4 days. There is a message on their website saying things could be delayed because of staff shortages. The other day our post didn't come until 3pm by a different postman, not the usual

I'd imagine they're short staffed, plus I wouldn't be surprised if people are ordering more things online than normal.

It’s busier than Christmas with half the staff

They are working so bloody hard atm, its far busier then at any other time of the year including Christmas.
There only allowed one person to a van so that means less people can go out as there is not enough vans for everyone.
There are staff of ill or shielding, we are shielding and my husband has had to stay at his dads to still be able to work for Royal mail!
So my children haven't had a hug from there dad in 6 weeks!
Yes things are taking longer like most things atm but please people cut them some slack.